D-8.0 PARENT TO STAFF

D-8.1 PARENT TO STAFF GUIDELINES

Charter D - Communication

Part 8.0 Parent to Staff

Section: 8.1 Parent to Staff Guidelines

Policy Statement:

Parent to Staff Guidelines

Communication at American Prep, as outlined in our school vision, will be positively framed and undertaken in good faith by all parties.  Anyone with a question or concern is to take it to the person most able to address it and to no one else.  This allows for all members of the community to feel safe and valued, and to have confidence that all concerns will be addressed to the point of satisfaction.  Feedback from all stakeholders is essential for the school to be continually engaged in a process of improvement, and feedback is more likely to be shared freely when stakeholders are confident their feedback will be carefully heard and addressed.

Members of the American Prep community who have a question, concern, feedback or a need for information will identify the person best able to answer their question or concern or most logically to hear their feedback and will approach that person in a positive manner.  If a member of the community does not know who the best person is to answer their question or concern or hear their feedback, they will ask a member of the administrative staff, beginning with one of the school secretaries.

If a parent has a question related to instruction or that relates to the classroom in any way, the classroom teacher should be the first person to whom the parent would go seeking information or resolution.  If the parent does not feel their concern has been resolved by the teacher, they should ask the teacher for a meeting with an Assistant Director.  If the parent desires, they may ask the school secretary for an appointment with the Director directly if they feel their concern would best be addressed at that level and they have already tried to address it with the teacher and are uncomfortable asking the teacher for an administrative conference.  If the parent feels the Director has not sufficiently resolved their concern, they may bring their concern to the parent advocate member of the Governing Board.  This may be done by emailing advocate@apamail.org.

Anonymous written communication, outside of the annual school survey, will be discarded without being acknowledged.